Terms & conditions
The present General Terms and Conditions of Sale are concluded between STRONG EXISTENCE LDA, whose registered office is located at Rua das Macieiras, 89 - 2750-010 Cascais, Portugal and registered under number 514 382 201, and any natural person or legal entity wishing to make a purchase, hereinafter referred to as "the customer".
Unless otherwise expressly agreed, any customer order is subject to these General Terms and Conditions of Sale, except any contrary clause that may appear on the Customer's documents.
STRONG EXISTENCE LDA reserves the right to adapt or modify these General Terms and Conditions of Sale at any time. In the event of a change, the general terms and conditions of sale in force on the day the order is placed will be applied to each order.
Article 1 : Purpose
These general terms and conditions of sale aim to define the terms of sale between STRONG EXISTENCE LDA and the customer, from the placing of the order to after-sales services, including payment and delivery.
Article 2: Products
The products sold on the Luisa-Paixao website are described and presented with the greatest possible accuracy. However, if errors or omissions occur, STRONG EXISTENCE LDA cannot be held liable under any circonstances. The photos representing the products are only indicative and are not contractual.
Article 3: Prices
Prices in European Union countries. The prices displayed are unit prices, indicated in Euro VAT (Tax included). These prices are guaranteed at the time of the ordering subject to typographical or printing errors. Prices are disclosed for products paid in cash, at the latest at the time of delivery, excluding flat-rate contribution to the cost of delivery and preparation of the package, according to the amount in force at the time of the order.
Prices in the rest of the world countries For all products shipped outside the European Union and/or DOM-TOM, the price is calculated and presented excluding taxes. In this case, customs duties, import duties, local taxes or state taxes may be required. These rights and sums are not the responsibility of STRONG EXISTENCE LDA and remain the responsibility of the Client.
Article 4: Order
To place an order on the Luisa-Paixao website, the customer must add the products to his shopping cart, select his country of delivery to define the amount of delivery costs, validate his order by accepting the general conditions of sale and make his payment using one of the means available to him. The customer will receive, at a minimum, a confirmation of registration and a confirmation of dispatch of his order.
The customer retains the right to cancel all or part of his order without charge before the confirmation of shipment of his package which will have been notified to him by email. Between this shipping confirmation and the handing over of the package to the carrier, the customer still has the possibility to cancel the totality of his order in return for the payment of a 5.50€ packing fee (including VAT). Beyond the delivery of the package to the carrier, the cancellation of all or part of the order is no longer possible but the customer retains the possibility to exercise his right of withdrawal upon receipt of the package.
Article 5: Payment
Payment by credit card. Customers wishing to make a purchase on Luisa-Paixao website can pay by credit card (Blue Card, Visa Card, Eurocard and MasterCard) by providing his card number (16 digits), the expiry date and the visual cryptogram (the last 3 digits reported on the signature zone on the back of the payment card). Payment online is secured by the payment service provider of STRONG EXISTENCE LDA. By submitting his bank information at the time of sale, the customer authorizes STRONG EXISTENCE LDA to charge the credit card for the amount requested and confirms that he is the legal holder of the card to be charged and has legal right to use it. In case of error, inability to debit the card or suspected fraud, the sale can be resolved straight away and the order canceled.
Article 6: Delivery
Shipping conditions. STRONG EXISTENCE LDA prepares the customer's orders and ships them within 2 working days. In the event of unavailability of the products or delay in shipping times, the customer has the possibility to cancel the sales contract and request a refund of the amount of his order.
Delivery terms and conditions. Delivery times depend on the delivery destination and the delivery method chosen by the customer. These deadlines are indicated on the Luisa-Paixao website for information only and remain the responsibility of the carriers.
Responsibility. The risks regarding the delivery of an order are transferred to the customer as soon as the products leave the warehouses of STRONG EXISTENCE LDA. The customer shall report on the transport documents the precise and significant reservations concerning the damage suffered by the goods during transport, and confirm these reservations to the carrier by Registered Letter with Acknowledgement of Receipt within 48 hours of delivery. Failing this, the carrier cannot be held liable.
Article 7: Retraction
In accordance with articles L121-20 et seq. of the Consumer Code, the customer, a non-commercial physical person, has 14 calendar days from the receipt of a product to return it to STRONG EXISTENCE LDA.
How to return products. The customer must return the products concerned to STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal within 30 days. Products may only be returned in their original packaging, unused, in perfect working order and together with all their accessories and instructions so that they can be re-marketed in new condition.
Repayment terms and conditions. Subject to the conditions specified above, STRONG EXISTENCE LDA undertakes to reimburse the customer who has exercised his right of withdrawal: the price of the product according to the amount on the purchase invoice as well as the delivery costs at the rate in force for a standard delivery if he returns the entirety of his order. The cost of return remains, in all cases, the responsibility of the customer.
Article 8: Guarantees
Legal guarantee of conformity. All Products offered for sale on the Luisa-Paixao website benefit from the legal guarantee of conformity according to articles L211-1 et seq. of the Consumer Code
Guarantee against hidden defects. All Products offered for sale on the Luisa-Paixao website benefit from the guarantee against hidden defects according to articles 1641 and following of the Civil Code.
Contractual guarantee. The products offered for sale on the Luisa-Paixao website also benefit from a 2-year contractual guarantee and start to run from the date of the invoice. This contractual warranty does not cover damage caused by connection errors, overvoltages, mechanical alterations, falls, bad use, lack of care... and excludes parts whose wear and tear is normal (batteries,power cells...) or whose wear and tear is related to inappropriate use of the product.
Article 9: Complaints
The customer may, at any time, contact STRONG EXISTENCE LDA by using one of the following means at its disposal: Address: STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal I Phone number: +351 210 968 936 936 I E-mail: firstname.lastname@example.org
Article 10: Personal Data
In accordance with the "Data Protection Act" of 6/01/78, the customer has the right to access, rectify and oppose information concerning him/her. Simply write to STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal, indicating your Name, First Name, Address and Customer number.
Article 11: Jurisdiction
In the event of a dispute or claim, the customer will first contact STRONG EXISTENCE LDA to obtain an amicable solution. In the absence of a mutual agreement, the parties agree that the contract is subject to portuguese law and that the non-professional client may initiate proceedings before the court of his choice.